We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security:This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
-----RETURN POLICY----- Any unopened package in pefect condition may be returned within 30 days for a full refund. If the package has been opened but the hair is in perfect condition, we will refund your money minus a 15% restocking fee, within 30 days, or you may exchange for same amount of in-store merchandise.. If you have opened the package, removed the hair, and cut off the ties, there will be no refund of any kind given. There is no Warranty on the hair we sell, due to the fact that if there is problems with snarling, it is something your client has done to it. -----SHIPPING POLICY----- All Online orders recieved after 12:00 noon will be shipped the following business day. If you order after 12:00 noon on Friday, your order will be processed on Monday Morning. We use UPS for all of our shipping. Once it is in there hands, they are responsible for getting it to you. Someone must be present at the addres you are shipping it to, in order to receive the package. If no-one is available they will not leave it for you. Ground shipping: UPS gaurantees 6-10 days, so your package can arrive in as little as 1 day to the full 10days. If you have received a package before, in 3 days, this in no way means that you will receive it within 3 days again. 3 Day Select: This means that you are guaranteed to have your package by 6 pm on the third business day from the day it was SHIPPED. 2 Day Shipping: This means that you are guaranteed to have your package by 6 pm on the second business day from the day it was SHIPPED. Overnight Shipping: This is the most expensive option. UPS guarantees your package by 6pm the following Business day from the day it was SHIPPED. Saturday Delivery: If you need your package on a saturday, you can pay for this service. This is the ONLY way you will receive a package on Saturday. If you refuse a package when it is shipped or if no one is present and UPS sends it back, you will charged for all shipping costs plus a 15% restocking fee.
If you have any questions about the security at our web site, please send an e-mail to rockstarhairsales@hotmail.com.